Ascot Care are committed to ensuring we keep our residents, visitors and staff as safe as possible. In order to fulfill our duty of care we are asking visitors, including family members and friends, to minimise visits to our care homes for the foreseeable future.

If you can delay your visit or use another form of communication such as telephone or FaceTime to speak with your loved one, we would appreciate this.
We are asking that visits from the local community services and any external entertainment into the home are cancelled until further notice. We have onsite activity coordinators to ensure our residents are supported with their wellbeing in this respect.

We appreciate your understanding at this time and be assured that we are closely following the guidance provided by Public Health England. Information is readily available on the NHS website.

If after considering our request, you still feel you need to visit the home. May we also remind you of the importance of following the guidance below:

• Handwashing – Wash your hands thoroughly and often whilst you are in the home. Making sure you wash for 20 seconds with soap and hot water or alternatively use 60% alcohol hand gel. We have a designated handwashing area to enable visitors to wash their hand regularly.

• Coughs and sneezing – Please ensure you use a tissue to catch the cough or sneeze and dispose of the tissue in the bins provided. Remember – CATCH IT, BIN IT, KILL IT

On entering the home staff will ask you to complete a signing in sheet, we ask that you comply with this request so we can monitor visitors to the home.

All staff continue to follow our infection control policies and procedures in order to manage the risk in the homes. Staff are aware of the correct methods of handwashing and we have sufficient supplies in place to facilitate this. We have displayed the new posters issued by the NHS with guidance of correct handwashing and use of hand gel.

All Home Managers have been informed of our decision in terms of restricting visitors to the homes and Head Office are in regular communication with each home as this situation unfolds. Home Managers will be kept up to date with any new measures necessary to keep our residents safe.

Polite Request
We urge you not to visit any of our care homes if you have a cough, a fever, or high temperature, or have shortness of breath or have recently been abroad or been in close contact with someone who has, or if you or your partner, has recently returned from a Category 1 or Category 2 country as defined on the NHS website.

We trust you understand our reasons for your support with these precautions. We will maintain communication through our website if our position changes in terms of visiting the home.

People who think they may be affected by coronavirus need to call the NHS 111 phone service for further advice.